Got Questions?
EVERYTHING ABOUT YOUR ROBE
Does it need to be plugged in? +
Yes — the robe plugs into a power source using its cable to provide consistent, reliable warmth. Simply connect the robe, choose your preferred heat setting with the controller, and relax. The cord is designed to give you enough flexibility to stay comfortable while lounging on the couch, working at your desk, or winding down in bed. No batteries or power banks required — just plug it in, set your temperature, and stay warm.
What size should I order? +
No guessing needed. The robe comes in a generously oversized, one-size design made to fit a wide range of body types. It's intentionally roomy so you can wear it over your pyjamas or lounge clothes while staying wrapped up from head to toe.
How long will the heat last? +
The robe provides continuous, consistent warmth for as long as it's plugged in. Simply connect the robe to a power source using its cable, choose your preferred heat setting with the controller, and get comfortable. No batteries. No recharging. No power bank required — just plug in and stay warm.
What material is the robe made from? +
The robe is made from an ultra-soft, plush velvet designed to feel warm, cosy, and comfortable against the skin. It's thick enough to keep you warm during colder months while still feeling soft and comfortable for lounging at home. The detailed silver dragon designs are embroidered directly into the robe for a more premium, long-lasting finish.
Is it safe to wear? +
The robe is designed with low-voltage heating and built-in overheating protection for comfortable everyday use. Its timer settings also allow the heating system to shut off automatically. As with any heated garment, follow the included care and operating instructions and avoid using it while sleeping overnight.
Is it a good gift? +
Absolutely. The robe combines the comfort of an oversized heated robe with detailed fantasy designs you won't find on an ordinary blanket or dressing gown. The one-size design also takes the stress out of choosing a size, making it an easy gift for anyone who loves fantasy, cosy nights, or both. 🐉
How many heat settings are there? +
You get 3 temperature levels, ranging from a gentle 86°F all the way up to 122°F, so you can choose exactly how warm you want your robe. It heats up in around 60 seconds, giving you cosy warmth without the wait.
What should I do if I have a problem with my order? +
Just reach out to us and we'll help you out. Whether it's a question about setup, tracking your order, delivery, or an item that arrived damaged, our support team is here to help. If your robe arrives damaged or defective, contact us within 7 days of delivery — or within 30 days if you purchased the optional 30-Day Warranty — with your order number and a quick photo or video of the issue, and we'll arrange a replacement.
How long does shipping take? +
Due to an unexpectedly high volume of orders, please allow approximately 1 month for your order to be processed and shipped. Once your order ships, delivery typically takes an additional 7–12 business days. You'll receive a tracking number by email as soon as your order is on the way.